Privacy Policy

Privacy Policy — HempXotic (HX Retail LLC)
Effective Date: October 26, 2023
Last Updated: September 27, 2025

This Privacy Policy applies to www.HempXotic.com (the “Website”), operated by HX Retail LLC (“HempXotic,” “we,” “us,” or “our”). It explains how we collect, use, disclose, and safeguard your information when you visit the Website, purchase our products (“Products”), or otherwise interact with us. By using the Website, you agree to this Policy and our Terms of Service.

1. Age Restriction & Website Eligibility
You must be 21 years of age or older to access this Website and purchase our Products. We do not knowingly collect personal information from anyone under 21. If we learn we collected such information, we will delete it.

2. FDA & Health Disclaimer
Statements about our Products have not been evaluated by the FDA. Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use.

3. Information We Collect
(a) Information you provide directly. Name, email, phone, shipping/billing addresses, account credentials (if you create an account), order details, and any information you include in messages, reviews, or forms.
Payment information. Card payments are processed by third-party processors; we do not store full card numbers.
(b) Information collected automatically. IP address, device/browser details, pages viewed, links clicked, time/date, and similar usage data.
(c) Cookies & similar technologies. We use cookies, pixel tags, and local storage to operate the site, remember preferences, analyze performance, and (where enabled) measure/serve advertising. You can control cookies in your browser; some features may not work without them. See Section 8 for choices.

4. How We Use Your Information

  • Fulfilling orders and providing the Website (payments, shipping, account management).

  • Customer support and required communications (order confirmations, shipping updates).

  • Marketing (email only). With your opt-in, we may send promotional emails; you can unsubscribe at any time. We do not use SMS for marketing.

  • Security, fraud prevention, and legal compliance.

  • Site improvement and analytics.

5. How We Share Information
We do not sell your personal information for money. We share limited data with:

  • Service providers (payment processors, fraud tools, carriers, email and analytics providers) under contract to use data only to perform services for us.

  • Legal/disclosure if required by law, to protect rights/safety, or in response to valid government requests.

  • Business transfers (e.g., merger or asset sale).
    Where enabled, we may disclose limited data to advertising/analytics partners for measurement or interest-based advertising—see “Your Privacy Choices.”

6. Data Security & Retention
We use reasonable technical and organizational safeguards (e.g., TLS/SSL in transit). No system is 100% secure.
We retain data only as long as necessary for the purposes described or as required by law. Typical periods: order/transaction records 7 years; account data while your account is active plus up to 24 months of inactivity; web logs/analytics 12–24 months (aggregated/de-identified thereafter where feasible).

7. Your Privacy Rights (U.S.)
Depending on your state, you may have rights to access/know, correct, delete, portability, and to opt out of targeted advertising or certain disclosures (“share” under some laws). We do not sell data for money.
How to submit a request. Email help@hempxotic.com with subject “Privacy Request” and describe your request (access, delete, correct, portability, opt-out).
Verification. We will verify your identity (e.g., email confirmation, order number, or reasonable additional info).
Authorized agents. If you use an agent, we may require proof of authorization and your verification.
Appeals. If we deny your request, you may appeal by replying to our decision email with subject “Privacy Request Appeal.”
We will not discriminate against you for exercising your rights.

8. Your Privacy Choices

  • Email marketing. Click Unsubscribe in any marketing email. Transactional emails (e.g., order/shipping) will still be sent.

  • Cookies/ads. Use your browser settings to manage cookies. Where our consent banner or Privacy Choices page is available, you can adjust preferences or opt out of targeted advertising / “sharing.”

  • Do Not Sell or Share My Personal Information. Visit /pages/privacy-choices (link in footer) to opt out of “sharing” for cross-context behavioral advertising (where applicable).

9. Third-Party Websites & Tools
Our Website may link to third-party sites or include third-party tools (e.g., payment pages, analytics). Their privacy practices are governed by their own policies.

10. International Visitors
Our Website is intended for U.S. customers. If you access it from outside the U.S., you understand your data may be processed in the United States (with different data protection laws than your country).

11. Changes to This Policy
We may update this Policy from time to time. The “Last Updated” date shows the latest version. Material changes will be posted on this page and become effective when posted.

12. Contact Us
HX Retail LLC (d/b/a HempXotic)
Email: help@hempxotic.com